General
Communication Training
Difficult Conversations at Work
Real-world HR skills for real workplace challenges. Learn practical frameworks, tools, and conversations that help you perform better every day.
4 lessons
1 modules
About This Course
By the end of this lecture, participants will be able to:
1. Recognize the three types of difficult conversations HR professionals face most often
2. Apply the PREP framework to structure and prepare for any difficult conversation
3. Use specific language techniques to deliver hard messages without damaging relationships
4. Manage emotional reactions — their own and the other person's — during high-stakes discussions
5. Navigate culturally sensitive conversation dynamics in Bangladeshi workplaces
1. Recognize the three types of difficult conversations HR professionals face most often
2. Apply the PREP framework to structure and prepare for any difficult conversation
3. Use specific language techniques to deliver hard messages without damaging relationships
4. Manage emotional reactions — their own and the other person's — during high-stakes discussions
5. Navigate culturally sensitive conversation dynamics in Bangladeshi workplaces
Course Curriculum
1 modules · 4 lessons
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The Conversation We Avoid
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Types of Difficult Conversations
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The PREP Framework
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Language & Emotional Control
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Real-world HR skills for real workplace challenges. Learn practical frameworks, tools, and conversations that help you perform better every day.
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